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New Health Sector
NEW Health Sector In partnership with the Patient Experience Network Note from Ruth Evans We have just held the first of our best practice events at last year’s overall PEN national Award Winner Alder...
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Other News
National UK Blog Awards PEN is delighted to be supporting the UK’s first National UK Blog Awards in 2014. #UKBA14 is the first of its kind, where a multitude of industry sectors will be awarded for...
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This month's case study
Pharmacy Case Study – Improving Patient Information and Involvement Central Manchester Foundation Trust consists of six specialist hospitals where we treat more than one million patients every year....
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PEN National Awards
Deadline Extension! Due to so many requests from a large amount of teams this year, it has been decided that there will be an extension to the deadline for the PEN National Awards 2013. We are aware...
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Note from Ruth Evans
Hello and welcome to our October edition of our PENLetter. With 5 editions under our belt, we are now settling into the swing of our newsletter; thank you so much for all your positive feedback and...
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Patient Voice and Power in the New NHS 5 November 2013 – The King’s Fund, London In partnership with National Voices —————————— Clinical Service Process Mapping and Redesign 5 November 2013 – London...
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New Health Sector Nowember
NEW Health Sector In partnership with the Patient Experience Network Note from Ruth Evans Hello and welcome to our October edition of our PENLetter. With 5 editions under our belt, we are now settling...
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Article 2
NEW Health Sector In partnership with the Patient Experience Network Note From Ruth Evans Welcome to this month’s PenLetter. It has been a very busy month and it is wonderful to see that patient...
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New Health Sector January
NEW Health Sector In partnership with the Patient Experience Network Note From Ruth Evans Welcome to our very special New Year Edition of the PENLetter. As we enter 2014 we would like to wish all our...
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How to Overcome Outpatient Feedback Challenges
While most NHS trusts have successfully achieved their inpatient response targets since the Friends and Family Test (FFT) was launched in April 2013, many have found it more difficult to collect...
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