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NEW Health Sector

PEN is devoted to improving patient experience across the healthcare industry, whatever the sector; and including whole organisations, companies, teams and individuals.  PEN embraces the NHS, whether...

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Customer Service of the CliniSupplies kind!

CliniSupplies is a leading provider of Medical Supplies across all healthcare sectors including an extensive range of urology, wound and skin management products. Established in 2000, the company has...

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The Patient Experience Network

Note from Ruth Evans Welcome to our second newsletter packed with news and events.   We start with an article about his years overall PENNA 2012 winner who have kindly agreed to host an event for us...

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New health sector

NEW Health Sector In partnership with the Patient Experience Network Note from Ruth Evans Welcome to this month’s Health Sector edition of Customer Experience Magazine. It is our intention that we...

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New Health Sector, in partnership with the Patient Experience Network

Note from Ruth Evans Welcome to this month’s Health Sector edition of the Customer Experience Magazine. This month I would like to draw you attention to our event on 12th September, which is the first...

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New Health Sector

NEW Health Sector In partnership with the Patient Experience Network Note from Ruth Evans We have just held the first of our best practice events at last year’s overall PEN national Award Winner Alder...

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Other News

National UK Blog Awards PEN is delighted to be supporting the UK’s first National UK Blog Awards in 2014. #UKBA14 is the first of its kind, where a multitude of industry sectors will be awarded for...

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This month’s case study

Pharmacy Case Study – Improving Patient Information and Involvement Central Manchester Foundation Trust consists of six specialist hospitals where we treat more than one million patients every year....

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PEN National Awards

Deadline Extension! Due to so many requests from a large amount of teams this year, it has been decided that there will be an extension to the deadline for the PEN National Awards 2013. We are aware...

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Note from Ruth Evans

Hello and welcome to our October edition of our PENLetter. With 5 editions under our belt, we are now settling into the swing of our newsletter; thank you so much for all your positive feedback and...

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Events

Patient Voice and Power in the New NHS 5 November 2013 – The King’s Fund, London In partnership with National Voices —————————— Clinical Service Process Mapping and Redesign 5 November 2013 – London...

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New Health Sector November

NEW Health Sector In partnership with the Patient Experience Network   Note from Ruth Evans Hello and welcome to our October edition of our PENLetter. With 5 editions under our belt, we are now...

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Article 0

NEW Health Sector In partnership with the Patient Experience Network Note From Ruth Evans Welcome to this month’s PenLetter. It has been a very busy month and it is wonderful to see that patient...

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New Health Sector January

NEW Health Sector In partnership with the Patient Experience Network Note From Ruth Evans Welcome to our very special New Year Edition of the PENLetter. As we enter 2014 we would like to wish all our...

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How to Overcome Outpatient Feedback Challenges

While most NHS trusts have successfully achieved their inpatient response targets since the Friends and Family Test (FFT) was launched in April 2013, many have found it more difficult to collect...

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New Health Sector

NEW Health Sector In partnership with the Patient Experience Network Note from Ruth Evans We have just held the first of our best practice events at last year’s overall PEN national Award Winner Alder...

View Article

Image may be NSFW.
Clik here to view.

Other News

National UK Blog Awards PEN is delighted to be supporting the UK’s first National UK Blog Awards in 2014. #UKBA14 is the first of its kind, where a multitude of industry sectors will be awarded for...

View Article


Image may be NSFW.
Clik here to view.

This month's case study

Pharmacy Case Study – Improving Patient Information and Involvement Central Manchester Foundation Trust consists of six specialist hospitals where we treat more than one million patients every year....

View Article

Image may be NSFW.
Clik here to view.

PEN National Awards

Deadline Extension! Due to so many requests from a large amount of teams this year, it has been decided that there will be an extension to the deadline for the PEN National Awards 2013. We are aware...

View Article

Image may be NSFW.
Clik here to view.

Note from Ruth Evans

Hello and welcome to our October edition of our PENLetter. With 5 editions under our belt, we are now settling into the swing of our newsletter; thank you so much for all your positive feedback and...

View Article
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